↩️ Returns & Refunds

Hassle-free returns within 7 days of delivery

🛡️ 100% Satisfaction Guarantee

We stand behind every product we sell. If you're not completely satisfied, we'll make it right with a full refund or exchange. No questions asked!

7-Day Returns

Return within 7 days of delivery

Free Pickup

We'll collect the item for free

Quick Refunds

Refunds within 5-7 business days

Easy Exchanges

Swap for different size or color

How to Return

Simple 4-step return process

1

Login

Log into your account and go to "My Orders"

2

Select Item

Choose the item you want to return and select reason

3

Schedule Pickup

We'll arrange a free pickup from your location

4

Get Refund

Receive refund once we inspect the returned item

Return Eligibility

What can and cannot be returned

Eligible for Return

  • Unused products with original tags
  • Products in original packaging
  • Defective or damaged items
  • Wrong size or color received
  • Items not matching description
  • Products returned within 7 days

Not Eligible for Return

  • Worn, washed, or altered products
  • Products without original tags
  • Intimate apparel and undergarments
  • Cosmetics and personal care items
  • Products marked as "Final Sale"
  • Gift cards and vouchers

Return Timeline

Complete breakdown of the return process

Day 0-7: Return Window

You have 7 days from delivery date to initiate a return. Returns requested after this period cannot be processed.

7 days

Day 1-2: Pickup Scheduled

Once you initiate a return, we'll schedule a free pickup within 1-2 business days at your convenience.

1-2 days

Day 3-5: Item in Transit

The courier will collect the item and transport it to our warehouse for quality inspection.

2-3 days

Day 6-7: Quality Check

Our team inspects the returned item to verify it meets return eligibility criteria.

1-2 days

Day 8-12: Refund Processed

Once approved, refund is initiated to your original payment method. Bank processing may take additional 3-5 days.

5-7 days

Refund Methods

How you'll receive your refund

Original Payment

Refund credited to the original payment method used

5-7 days

Store Credit

Get instant store credit to use on future purchases

Instant

Bank Transfer

Direct bank transfer if original method unavailable

7-10 days

Frequently Asked Questions

Common questions about returns and refunds

Can I return products bought on sale?
Yes, sale items can be returned as long as they meet our return eligibility criteria. However, products marked as "Final Sale" or "Clearance" cannot be returned unless they're defective.
What if I received a defective product?
If you receive a defective or damaged product, please contact us immediately with photos. We'll arrange an immediate replacement or full refund, including shipping charges. The 7-day return window does not apply to defective items.
Can I exchange for a different product?
Exchanges are only available for different sizes or colors of the same product. If you want a completely different product, you'll need to return the original item and place a new order.
Do I need the original packaging?
Yes, products must be returned in their original packaging with all tags intact. This helps us verify the product condition and process returns faster. Items without original packaging may not be accepted.
Will I be charged for return shipping?
No! Return pickups are completely FREE for all eligible returns. We'll arrange a free pickup from your location at your convenience. You don't need to pay anything for the return process.
How long does the refund take?
Once we receive and inspect your return, refunds are processed within 5-7 business days. The amount will be credited to your original payment method. Bank processing may take an additional 3-5 days depending on your bank.
Can I return a gift?
Yes, gifts can be returned. If you received an item as a gift, you can return it for store credit or exchange. The refund will be issued as store credit since you didn't make the original purchase. The gift giver will not be notified.
What if my return is rejected?
If your return doesn't meet our eligibility criteria (e.g., worn, washed, or damaged), we'll notify you and the item will be returned to you. We'll provide detailed reasons for rejection and photos of the product condition. Shipping charges for return to you will apply.

Need Help with a Return?

Our customer support team is here to assist you